Return Policy

Customer satisfaction is extremely important to us. Please contact us at info@osmeperfumery.com if you are not entirely pleased with your product. We do not accept returns on items that have been opened. 

Damaged Merchandise

Osme Perfumery is committed to customer satisfaction and we guarantee the products that we sell. If you receive a damaged product, kindly notify info@osmeperfumery.com immediately.

Payment Options

Osme accepts the following:

•   Visa •   MasterCard •   American Express •   Discover •   PayPal

Sales Tax

Osme is a Florida based company and as stipulated by law, sales tax is collectible on all orders shipped within Florida. Orders shipped to any destination outside of Florida do not attract sale tax.

Order Cancelation

If you wish to cancel your order, please send an email with your order number to info@osmeperfumery.com. Please note that orders are routinely shipped within 24-48 hours, and must be must be cancelled before shipment takes place. You may incur shipping costs if you cancel after the order is shipped.

Security

Osme Perfumery understands the customers’ requirement that the information submitted on our site is secure, which is why we have established policies and procedures to protect the privacy and security of our customers’ information. We utilize Industry standards such as “Secure Socket Layer protocol” (SSL) to process orders.  This guarantees that all information that you submit during the ordering process is automatically encrypted for security and can only be decoded by OsmePerfumery.com.

Privacy

Osme Perfumery guarantees that our customer's privacy will always be respected.  All Customer information gathered will be maintained in strict confidence and only used for company business. We will never sell or release any personal information (email, credit card numbers etc) obtained during business transactions. If you have any further questions regarding your privacy please feel free to contact us at info@osmeperfumery.com

Shipping

United States: 
Shipping within the United States via Fed-ex  

Free standard shipping on orders over $75 within the USA.

  • Orders less than $75: $7.95
  • Expedited 3-Day: $18.00
  • 2nd Day: $26.00

Canada:
Shipping to Canada via US Post $21.95

    The Customer is advised that shipping to Canada may attract additional brokerage fees, taxes and or duties upon delivery.  The Customer is required to pay these charges on delivery, as these fees are variable. Osme Perfumery is unable to estimate the charges applicable.

    International Shipping Rates

    We ship internationally, please email us @ info@osmeperfumery.com to find out what countries we ship to.

      International Shipping via US Post is available for most orders.

      Osme disclaims responsibility for any and all taxes, duties or charges of any sort that may be payable on any product shipped, these are the responsibility of the Customer.

       

       

       

       

       

      Processing...

      added to cart success.

      added to wishlist success.